Frequently Asked Questions

Commonly Asked, Easily Answered

Read responses to common questions about renting equipment.

SUMMER

You can cancel up to 24 hours before your reservation for a full refund. Call us to make a change at 970-754-0033 for U.S. reservations or 800-766-0449 for Canadian reservations. If you can, have your confirmation number handy.
Yes. We understand plans change. We’re happy to modify your reservation up to 24 hours in advance. Call us to make a change at 970-754-0033 for U.S. reservations or 800-766-0449 for Canadian reservations. If you can, have your confirmation number handy.
Absolutely. For your safety, all rentals include a helmet. We have adult and kids sizes available for every bike rental.
We recommend wearing layers you can remove as needed and packing rain gear or wind protection. Consider bringing a backpack to store any extra items and a water bottle if you’re cruising around town.
Most locations have kids bikes available; sizes may be limited.
Generally, half-day morning rentals are 10 AM – 2 PM. This can vary by location, so confirm the exact times with your rental shop.
Generally, half-day afternoon rentals are 2 PM – 6 PM. This can vary by location, so confirm the exact times with your rental shop.
Yes, for certain bike park and downhill bike rentals. These options include knee and elbow pads and body armor and can be selected in Step 3.
Most locations have mountain bike trails for beginners. Ask a team member for their trail recommendations based on your experience and comfort level.
Safety first. Dismount and move your bike to a safe place. Then, call the rental shop. We’ll help fix your flat and get you back out there. We recommend bringing a cell phone and adding the shop’s number before you begin your ride.
Typically, May through August, but this can vary by weather conditions and resort. For your safety, some trails may be closed early in the season.
At most resorts, yes. Check current conditions and for any trail restrictions before your visit. Several resorts also have chairlifts that carry you and your bike up the mountain so you can ride down single-track trails or ski runs. Resorts like Whistler Blackcomb, Keystone, Northstar and more have bike parks.  
We require a parent or legal guardian to sign a release of liability on behalf of an unaccompanied person younger than 18 years old. Download, complete and print this waiver and send it with your child. They will not be able to participate if the release is not signed. No exceptions.

Winter

You can cancel up to 24 hours before your reservation for a full refund. Call us to make a change at 970-754-0033 for U.S. reservations or 800-766-0449 for Canadian reservations. If you can, have your confirmation number handy.
We'll refund you for the remaining whole days that you won't use your equipment. Gear returned after 9 AM will be charged for that day.
No, but you can buy skis and snowboards at our affiliated retail locations. Select retail locations also carry gently-used demos or offer a try-before-you-buy program. Find a shop here.
Yes, you can swap out your skis any time at any location. Find one near you here.
Yes, and we welcome it. Pick up your equipment any time after 3 PM and you won’t be charged for that day.
Of course. On the equipment selection page (Step 3) un-check the box by boots when you pick your package. If you forget to pack your boots, they’re available for walk-in rentals on a first-come, first serve basis.
We do, up to size 16 for skis and 15 for snowboards. They’re in demand, so reserve your package in advance to make sure they’re available when you need them.
You can. Stop into any location to swap them out. There may be a price adjustment.

Yes. Condos and vacation homes, too. Choose delivery when ordering online at select resorts and we’ll bring the gear to you. We currently offer rental delivery at Beaver Creek, Breckenridge, Crested Butte. Heavenly, Keystone, Northstar, Park City, Vail and Whistler Blackcomb. Learn more about ski delivery services from Epic Mountain Rentals.

We do. You can add helmets to your rental package or pick one up on a first-come, first-serve basis at the shop. We don’t take reservations for helmets by themselves. Although helmets aren’t required, we strongly recommend them for anyone hitting the slopes. 
Absolutely. Reserve the number of days you plan on skiing online and then talk to a team member when you pick up your equipment to avoid being charged for the extra day you will have your equipment.
Our expert team members will have a suggested ski waiting for you on arrival based on your skier type, local conditions and your personal details. They’re happy to provide additional options if needed when you arrive.
No, not at this time. Many Epic Mountain Rentals locations have accessories (gloves, goggles, helmets and more) for purchase. Find a store to shop for more gear here.
You can rent boots by themselves on a first-come, first-serve basis. We don’t take online reservations. They range from USD $15 to $25 per day. If you bring your own skis and want to rent boots with us, your bindings must meet manufacturer safety requirements. To make sure, we’ll run a functionality test. It costs about $30.
At some locations. When booking your reservation, look for stores in Step 2 that have the “Overnight Ski Storage” option listed. The shop will secure your skis for you so you don’t have to haul them back to your hotel. At this time, we do not store snowboards overnight.
We require a parent or legal guardian to sign a release of liability on behalf of an unaccompanied person younger than 18 years old. Download, complete and print this waiver and send it with your child. They will not be able to participate if the release is not signed. No exceptions.
Kids rentals are great for ages 12 years and under.
The following products are eligible for the 20% Pass Holder discount with Epic Mountain Rewards: Demo skis, Performance skis, Sport skis, Kids skis, Demo Snowboard, Sport Snowboard, and Kids Snowboard, Helmets, and Boots. Rental packages (skis or snowboard with boots and a helmet) and Delivery are also eligible for the 20% discount. The discount does not apply to damage waivers or facility fees. 
The 20% Epic Pass holder discount on rentals can be used at the time of booking, either online on EpicMountainRentals.com, over the phone by calling 800-404-3535, or in-person. Pass holders must present their pass at the register, log in to their account to book online, or verify their pass number when calling our reservation center to receive the 20% discount. The equipment rental discount is only valid when booking directly with a Vail Resorts owned and operated location.
Yes, your 20% Epic Mountain Rewards discount applies whether you pick up your rentals in-store or choose delivery.

RELEASE PREFERENCE
Choosing Your Release Preference is Your Responsibility

The factors that determine the release setting on your ski bindings include your height, weight, age, boot sole length, and your personal release preference. You are responsible for determining your own release preference based upon the chart below and for informing the ski shop technician of your preference. Your ski shop technician cannot make this determination for you. Be sure to provide accurate information regarding your height, weight, age and personal release preference. Errors may increase your risk of injury.

Type I: Entry-level skiers who are uncertain of their preference.
Entry-level skiers and skiers who designate themselves as Type I receive lower than average ski binding release settings. This corresponds to easier ski binding release in a fall.

Type II: Most skiers are satisfied with a Type II setting.
Skiers who designate themselves as Type II receive average ski binding release settings appropriate for most recreational skiing.

Type III: Skiers who designate themselves as Type III receive higher than average release settings.
This corresponds to decreased risk of inadvertent binding release and increased risk of non-release. This classification is not recommended for skiers 47 lbs. (21 kg) and under.

If from experience, you have been dissatisfied with the release settings that result from your release preference, mention this to your binding ski shop technician.

Offered by Vail Resorts Retail (“Sponsor”) in the U.S. and Canada only at www.epicmountainrentals.com (“Online”) to individuals 18+. Discount refers to the amount saved by Online advance-booking of eligible ski and/or snowboard equipment rentals (“Rental”) for use during non-peak days (“Offer”). Using a valid credit card, book Online 1 day or more in advance to receive 15% off the then-current walk-in rate (displayed Online, at the time of booking, excluding taxes) of Rental during non-peak days. Rentals booked in advance but less than 1 day may not be eligible for a 15% discount, but may still receive a discount depending on location, dates/times of booking, volume and availability of rental equipment, etc. Actual discount varies and will be disclosed prior to Rental booking. Discount applied only to rentals booked in advance Online, same day reservations are not eligible for an online discount at any point throughout the season, no exceptions. Offer not valid on single item rentals (i.e. boot-only, helmet-only, etc.), on any equipment or items that are unavailable, out-of-stock, or excluded from rental program. Rental equipment supplies are limited and available only while supplies last. Discount applied in single Online transaction only for qualifying Rental equipment and will not apply to prior Rentals or same day rentals. Discount will not be applied to future Rentals unless such Rental still qualifies for the Offer and all Offer conditions are satisfied at that time. Offer cannot be transferred or assigned, and may not be combined with any other offer, discount, or promotion. Sponsor reserves the right to cancel or refuse any Rental due to actual or suspected unauthorized, invalid or ineligible use of this Offer. Sponsor reserves the right to cancel, terminate, or modify the Offer and/or Online site at any time. Void where restricted or otherwise prohibited, and to employees of Vail Resorts Retail. Redemption of this Offer constitutes your acceptance of all applicable terms and conditions, and your agreement to be bound to Sponsor’s decisions, which are final and binding.